Last Updated: January 1, 2025
Terms of Use
Welcome to Whos Coming. These Terms of Use govern your use of our website, applications, and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using the Whos Coming platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.
2. Description of Service
Whos Coming provides a real-time visibility platform that connects businesses, service providers, and individuals to facilitate verified visits with tracking capabilities.
Our services include but are not limited to:
- Visitor verification and identity confirmation
- Real-time location tracking
- Visit scheduling and management
- Communication tools between parties
- Visit history and reporting
3. User Accounts
To access certain features of our service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
4. User Responsibilities
As a user of Whos Coming, you agree to:
- Use the service only for lawful purposes
- Not impersonate any person or entity
- Not interfere with or disrupt the service
- Not attempt to gain unauthorized access to any part of the service
- Respect the privacy and rights of other users
5. Service Provider Terms
If you are a service provider using our platform, you additionally agree to:
- Maintain accurate and up-to-date profile information
- Provide services in a professional manner
- Respond to service requests in a timely fashion
- Honor scheduled appointments
- Maintain appropriate insurance and licenses as required by law
6. Intellectual Property
All content, features, and functionality of the Whos Coming platform, including but not limited to text, graphics, logos, and software, are the exclusive property of Whos Coming and are protected by international copyright, trademark, and other intellectual property laws.
7. Limitation of Liability
To the maximum extent permitted by law, Whos Coming shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the service
- Any conduct or content of any third party on the service
- Any content obtained from the service
- Unauthorized access, use, or alteration of your transmissions or content
8. Termination
We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of material changes to the Terms. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Privacy Policy
At Whos Coming, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect several types of information from and about users of our platform:
Personal Information
- Contact information (name, email address, phone number)
- Profile information (photo, professional credentials)
- Location data (for real-time tracking during visits)
- Payment information (for premium services)
- Communication records (messages between users)
Technical Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To verify identities and ensure platform security
- To facilitate real-time tracking and communication
- To process payments and send transaction notifications
- To personalize your experience and provide customer support
- To send important updates and service announcements
- To analyze usage patterns and improve our services
- To comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Other Users
- Service providers receive necessary information about the person requesting service
- Service recipients receive verified identity and tracking information of the provider
- Business accounts receive information about their assigned service providers
With Service Providers
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used.
For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication mechanisms
- Secure data storage practices
5. Location Data
Whos Coming collects location data to enable real-time tracking features even when the app is closed or not in use. This data is:
- Only collected during active service visits
- Shared only with relevant parties (service recipient and business account)
- Stored for a limited time for verification purposes
- You can control location permissions through your device settings
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods:
- Account information: Until account deletion request
- Visit history: 3 years for record-keeping and dispute resolution
- Location data: 30 days after visit completion
- Communication records: 1 year
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.